Empowered Staffing is partnered with a well-established electrical supply and lighting company that has been a trusted provider of high-quality products. Catering to contractors, electricians, and homeowners, the company offers an extensive inventory, including specialty and hard-to-find items, to meet a wide range of project needs. With a large warehouse and partnerships with leading brands, they are known for delivering reliable solutions for both residential and commercial lighting.
We are seeking an experienced Inside Sales / Counter Sales Representative to join our team in Monsey, NY. This is a critical, client-facing role for someone who thrives in a fast-paced environment, has deep product knowledge, and enjoys building long-term customer relationships. The ideal candidate has prior experience working at an electrical supply house, either in a counter sales position or a related role, and understands the needs of contractors, electricians, and construction professionals.
Key Responsibilities:
• Greet and assist customers in person at the sales counter and over the phone, ensuring a friendly, professional, and responsive customer experience.
• Handle a high volume of transactions for non-switchgear items such as wire, pipe, fittings, fasteners, tools, and related supplies.
• Accurately process sales orders, pull products, and ensure timely and complete order fulfillment.
• Collaborate with internal teams (warehouse, purchasing, and switchgear) to ensure seamless service.
• Maintain strong product knowledge to provide solutions and recommendations to customers.
• Develop rapport with repeat customers, fostering long-term relationships that drive loyalty and repeat business.
• Assist with inventory management, restocking, and counter organization.
Requirements:
• Must have experience working at an electrical supply house, preferably in a counter sales role.
• Strong product knowledge in electrical supplies and related materials.
• Excellent customer service skills with the ability to manage a busy counter and high call volume.
• Professional, personable, and team-oriented approach.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Familiarity with order entry systems and basic computer skills.
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