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Empowered Staffing is partnered with a well-established, family-owned insurance agency that has been serving businesses and individuals throughout the Chicagoland area for over 50 years.
They are looking for an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients.
What You'll Be Doing:
- Build and maintain strong relationships with clients, insurance carriers, and key stakeholders.
- Manage day-to-day service activities for an assigned book of employee benefits business.
- Coordinate all client-specific activities across multiple lines of coverage.
- Develop a thorough understanding of each client's goals and recommend solutions that drive long-term retention.
- Lead the proposal and renewal process by obtaining competitive carrier quotes and negotiating coverage options.
- Manage the RFP process while ensuring clients are informed throughout each stage.
- Guide clients through benefit plan recommendations and renewal decisions.
- Coordinate the implementation of new benefit products and services.
- Lead client rollout meetings, enrollment sessions, and benefit presentations.
- Partner closely with producers, account executives, and internal team members to deliver exceptional client service.
- Monitor project timelines and ensure all deliverables are completed accurately and on schedule.
- Maintain timely communication with clients, carriers, vendors, and internal teams.
- Assist with maintaining CRM and agency management systems.
- Stay current on employee benefits trends, compliance changes, and industry regulations.
Required Skills & Experience:
- Bachelor's degree or equivalent combination of education and experience.
- Minimum 2 years of employee benefits agency experience.
- Experience managing mid-market groups.
- Self-funded benefits experience is a plus.
- Ability to obtain and maintain all required state insurance licenses.
- Strong client relationship management and consultative communication skills.
- Excellent organizational, project management, and time management abilities.
- Ability to prioritize multiple projects in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Professional written and verbal communication skills.
- Ability to work independently while collaborating effectively with internal teams.
