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Job Description
Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion and humble dedication to our senior’s well-being
Position: House Manager
The House Manager is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation. The House Manager reports directly to the Executive Director. This position is full-time and requires the role to be accessible during regular business hours as part of the on-call rotation.
Duties and Responsibilities:
- Represent the company with professionalism, always embracing the company's culture, which includes “treating others as you would like to be treated.”
- Serves as primary contact/coordinator for case managers.
- Resolve resident/case manager/family complaints- informing the appropriate persons as needed.
- Relieves the Care Concierge for their lunch break as needed.
- Conducts tours and assessments as needed.
- Provides assistance with new resident assessments as needed.
- Maintains hospitalization Census report for billing department.
- Investigates employee issues as needed.
- Monitors care staff to ensure compliance with company policies.
- Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant.
- Communicates with executive director, nurse and human resources to maintain appropriate staff levels.
- Reviews schedule to minimize overtime.
- Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams.
- Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed.
- Coordinate physician ordered therapy.
- Communicates new arrival times with nursing.
- Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician.
- Schedule transportation needs.
- Create appointment envelopes.
- Complete Doctor requests pre-visit paperwork for residents.
- Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus.
- Communicates outside facility Doctor visits with family and coworkers.
- Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed.
- Assists nursing with resident cares.
- Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
- Maintains care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
- Assist with interviewing, orientation and onboarding or new staff.
- All other duties as assigned by the Supervisor.
- Adhere to and carry out all policies and procedures.
- Establish and maintain constructive working relationships
- Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
- Promote the company in a positive way.
Qualifications:
- Must complete probationary period successfully. Needs effective supervisory skills.
- Must be able to communicate and work with all levels of the company’s Employees effectively.
- Ability to work flexible hours and days to meet the requirements of the job.
- Ability and willingness to perform all position responsibilities adequately and apply basic management principles.
- College degree and experience is preferred.
Job Type: Full-time
Pay: $53,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule: Monday to Friday
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