Job Description

Vista Senior Living Management is a dedicated branch tailored specifically for senior communities. Specializing in Assisted Living, Memory Care, and Independent Living services, Vista ensures unparalleled personalized care and 24-hour assistance for our residents, assuring a consistent and exceptional experience. Our unwavering mission is to provide an outstanding care experience rooted in genuine compassion and humble dedication to our senior’s well-being

Position: House Manager

The House Manager is responsible for the execution and coordination of the daily administrative tasks needed to support the nursing staff, including participation in regularly scheduled on-call rotation. The House Manager reports directly to the Executive Director. This position is full-time and requires the role to be accessible during regular business hours as part of the on-call rotation.

Duties and Responsibilities:

  • Represent the company with professionalism, always embracing the company's culture, which includes “treating others as you would like to be treated.”
  • Serves as primary contact/coordinator for case managers.
  • Resolve resident/case manager/family complaints- informing the appropriate persons as needed.
  • Relieves the Care Concierge for their lunch break as needed.
  • Conducts tours and assessments as needed.
  • Provides assistance with new resident assessments as needed.
  • Maintains hospitalization Census report for billing department.
  • Investigates employee issues as needed.
  • Monitors care staff to ensure compliance with company policies.
  • Works with team to ensure non-compliant employees (CEU and CBRF classes) are removed from the schedule until compliant.
  • Communicates with executive director, nurse and human resources to maintain appropriate staff levels.
  • Reviews schedule to minimize overtime.
  • Coordinates new residents’ requests such as podiatry, dental or eye care, sending relevant information to medical offices and to Healthdrive, creating schedules for dental/eye exams.
  • Schedule doctor appoints and/or follow up appointments for residents, coordinates escorts as needed.
  • Coordinate physician ordered therapy.
  • Communicates new arrival times with nursing.
  • Provides visiting doctors with resident information for visits including resident weight, vitals, or other information as requested by physician.
  • Schedule transportation needs.
  • Create appointment envelopes.
  • Complete Doctor requests pre-visit paperwork for residents.
  • Create weekly schedule of resident appointments so that caregivers can assist residents to be ready on time and inform the staff of which residents are not on campus.
  • Communicates outside facility Doctor visits with family and coworkers.
  • Handles all coordination of ISP schedule with nursing team, family members, case managers, hospice and other relevant parties including dates and times, therapy needs or hospice as needed.
  • Assists nursing with resident cares.
  • Ensures that ISP is accessible and accurate, monitors compliance of staff in electronic record running routine reports/dashboards.
  • Maintains care records including shower sheets, incident reports, DNR bracelets and other relevant data as requested by the Community Nurse.
  • Assist with interviewing, orientation and onboarding or new staff.
  • All other duties as assigned by the Supervisor.
  • Adhere to and carry out all policies and procedures.
  • Establish and maintain constructive working relationships
  • Maintain confidentiality of verbal and written information pertaining to residents, community operations and personnel.
  • Promote the company in a positive way.

Qualifications:

  • Must complete probationary period successfully. Needs effective supervisory skills.
  • Must be able to communicate and work with all levels of the company’s Employees effectively.
  • Ability to work flexible hours and days to meet the requirements of the job.
  • Ability and willingness to perform all position responsibilities adequately and apply basic management principles.
  • College degree and experience is preferred.

Job Type: Full-time

Pay: $53,000.00 - $54,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:  Monday to Friday


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